Setup time: 3 Min
The first part of this documentation focuses on creating the integration. The second explains how to send All Quiet incidents to your Microsoft Teams channels (Outbound).
Want to create new incidents from your Microsoft Teams channels (Inbound)? Follow the third part of this guideline.
Add All Quiet to your MS Teams Channels
If you are aTeam Member
in MS Teams, ensure you have the necessary permissions to add an app. If not, contact your MS Teams Team Owner
or IT Administrator
for assistance.
- In the Microsoft Teams Application, click
Apps
. - In the Search Bar, enter
All Quiet
. - Select the
All Quiet
app (or, if you are a allquiet.eu user, theAll Quiet EU
app) from the search results and clickAdd
orOpen
.

Add
or Open
in the Pop up.
By using All Quiet, you grant the necessary permissions for the All Quiet MS Teams app. We only request permissions essential for the app to function effectively.

- Select the first MS Teams channel to integrate with All Quiet. Later, you can extend All Quiet to all channels within the same MS Team. If you’d like to use All Quiet with another MS Team, simply repeat this process and add it to a channel in that team.
- Click
Go
.

Connect All Quiet
to link All Quiet with MS Teams. After that, you will be taken to your All Quiet Web App.
To establish the connection with All Quiet, you must log into your All Quiet account and be a member of at least one team in All Quiet.

Set up MS Teams Integration in All Quiet
You will be redirected to a draft page for your MS Teams integration in All Quiet.- In the
Display Name
field, enter a name for your integration. For example, you can name it “MS Teams”. - As
All Quiet Team
, select the All Quiet Team you want to connect with MS Teams. This will enable you to send incidents from this All Quiet Team to MS Teams and to create incidents in MS Teams to be sent back to this All Quiet team.Standard plan users: Later, you can connect additional All Quiet Teams using the “Connect” command in MS Teams. This will create an extra MS Teams integration for each All Quiet team.For Organizations with Pro and Enterprise plan: You will be able to add additional teams in the next step, allowing you to use the same MS Teams integration across several teams of your organization. This way, you can manage one incident across multiple teams, all from your MS Teams channels. - Click
Create & Connect
to connect All Quiet and MS Teams.

Send Incidents From All Quiet to MS Teams
To send All Quiet incidents to your MS Teams channels, you must complete the following additional configuration steps. After connecting All Quiet and MS Teams, complete the following information on the same page.- The option
Triggers Always
is enabled by default, meaning all incidents will be forwarded to your MS Teams channels unless excluded by additional advanced routing rules. When enablingTrigger Always After Forwarding
, incidents will not be automatically sent to your MS Teams channels. Instead, they will only be sent if users manually forward specific incidents or if you set up advanced routing rules that automatically forward incidents under certain conditions. You can change this setting anytime. Confirm by clickingSave
. - Select the MS Teams channels where you want to send All Quiet incidents to. You can choose from every channel in the connected MS Team(s). Regardless of its name in MS Teams, you first MS Teams channel will always be referred to as
General
in All Quiet. Unfortunately, this is beyond our control. - To complete, click
Save Teams Settings
.
Only for Pro and Enterprise plan - Connect the Integration with several teams: The root team is pre-selected, and you can add the integration to further teams within the root team’s organization. Team Administrators can add / remove those teams they are an admin in, Organization Administrators & Organization Owners can manage the connections to all teams of the organization.

For compliance reasons, only Users with rights in the All Quiet team(s) connected to the incident can interact with the Message.

You can now use MS Teams as an outbound integration to send All Quiet incidents to your team channels. Below, you’ll find instructions on how to use MS Teams to create new incidents as well.
Create New All Quiet Incidents Directly From MS Teams
To create a new incident in All Quiet from your MS Teams channel, start a new post and type@All Quiet
. You can use the Tab key for autocomplete.

- Select the command
incident
by either clicking on it or typing it. - Click
Post
to create the incident form.

- You will see the command that triggered the form.
- Enter a
Title
for the incident. - Enter a
Description
. - Select the
Severity
. - Select the All Quiet Team where you want to create the incident. If the right team is not listed, you will need to add it first. See below for more. For compliance reasons, Users will only be able to select from the All Quiet teams they have rights in & that are connected to Microsoft Teams via the integration.
- Click
Create Incident
to submit.



Connect Additional All Quiet Teams With MS Teams
With the following command, you will eventually create an additional MS Teams integration for each team in All Quiet. We recommend Pro and Enterprise users to add the integration to further All Quiet teams via the integration’s setup page in All Quiet in case they want to share incidents across several teams.
@All Quiet
followed the command connect
.

Connect
message. By clicking Connect more All Quiet teams
, you will be redirected to your All Quiet web app with a drafted MS Teams integration. Simply follow the steps from above and select the additional All Quiet team wish to connect.

Disconnect All Quiet and MS Teams
To disconnect your Microsoft Team from All Quiet, enter the command@All Quiet disconnect
and confirm by clicking on Disconnect Now
in the interactive message the bot is sending you afterwards.