Microsoft Teams

Seamlessly integrate your MS Teams channels with All Quiet to streamline incident management directly within MS Teams.

Unlike most of our integrations, this setup begins in your MS Teams channels instead of the All Quiet web app.

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Add All Quiet to your MS Teams Channels

If you are a Team Member in MS Teams, ensure you have the necessary permissions to add an app. If not, contact your MS Teams Team Owner or IT Administrator for assistance.

1. In the Microsoft Teams Application, click Apps.
2. In the Search Bar, enter All Quiet.
3. Select the All Quiet app from the search results and click Add or Open .

Next, click Add or Open in the Pop up.

By using All Quiet, you grant the necessary permissions for the All Quiet MS Teams app. We only request permissions essential for the app to function effectively.

1. Select the first MS Teams channel to integrate with All Quiet. Later, you can extend All Quiet to all channels within the same MS Team. If you’d like to use All Quiet with another MS Team, simply repeat this process and add it to a channel in that team.
2. Click Go.

You will be redirected to the selected MS Teams channel, where you’ll receive a message from the All Quiet app. Click Connect All Quiet to link All Quiet with MS Teams. After that, you will be taken to your All Quiet Web App.

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Set up MS Teams Integration in All Quiet

You will be redirected to a draft page for your MS Teams integration in All Quiet.

1. In the Display Name field, enter a name for your integration. For example, you can name it “MS Teams”.
2. As All Quiet Team, select the All Quiet Team you want to connect with MS Teams. This will enable you to send incidents from this All Quiet Team to MS Teams and to create incidents in MS Teams to be sent back to this All Quiet team. Later, you can connect additional All Quiet Teams using the “Connect” command in MS Teams.
3. Click Create & Connect to connect All Quiet and MS Teams.

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Send Incidents From All Quiet to MS Teams

To send All Quiet incidents to your MS Teams channels, you must complete the following additional configuration steps.

After connecting All Quiet and MS Teams, complete the following information on the same page.

1. The option Triggers Only on Forwarded is disabled by default, meaning all incidents will be forwarded to your MS Teams channels unless excluded by additional routing rules. When enabled, incidents will not be automatically sent to your MS Teams channels. Instead, they will only be sent if users manually forward specific incidents or if you set up routing rules that automatically forward incidents under certain conditions. You can change this setting anytime. Confirm by clicking Save.
2. Select the MS Teams channels where you want to send All Quiet incidents to. You can choose from every channel in the connected MS Team(s).
   Regardless of its name in MS Teams, you first MS Teams channel will always be referred to as General in All Quiet. Unfortunately, this is beyond our control.
3. To complete, click Save Teams Settings.

Here’s an example of how an All Quiet incident will appear in MS Teams. You can manage your entire incident from within MS Teams, including your status pages, and forward the incident to other integrations for ticketing or post-mortems.

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Create New All Quiet Incidents Directly From MS Teams

To create a new incident in All Quiet from your MS Teams channel, start a new post and type @All Quiet. You can use the Tab key for autocomplete.

Next, you will receive command suggestions.

1. Select the command incident by either clicking on it or typing it.
2. Click Post to create the incident form.

Fill out the form in order to create an incident.

1. You will see the command that triggered the form.
2. Enter a Title for the incident.
3. Enter a Description.
4. Select the Severity.
5. Select the All Quiet Team where you want to create the incident. If the right team is not listed, you will need to add it first. See below for more.
6. Click Create Incident to submit.

This is how the new incident will appear in MS Teams…

…and this is how it will look in the incident overview on the All Quiet web app.

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Connect Additional All Quiet Teams With MS Teams

To connect another All Quiet team with MS Teams, simply go to your teams channel and enter @All Quiet followed the command connect.

This will trigger another Connect message. By clicking Connect more All Quiet teams, you will be redirected to your All Quiet web app with a drafted MS Teams integration. Simply follow the steps from above and select the additional All Quiet team wish to connect.

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Disconnect All Quiet and MS Teams

To disconnect your Microsoft Team from All Quiet, enter the command @All Quiet disconnect and confirm by clicking on Disconnect Now in the interactive message the bot is sending you afterwards.