Add Advanced Incident Routing Rules to Customize your Workflows
Environment = "TEST"
-> reduce noise for Development/Testing EnvironmentsCreate New Routing
Advanced Routing
section in the sidebar and click on Create New Routing
.Name and Create Your Routing
Create Routing
.Add Rule
and configuring your routing rules.
Open
or Resolved
.Minor
, Warning
, or Critical
.resolved
, escalated
, etc.Name
and Value
attributes.Affects
was selected as InteractionUse Case 1: Mute channels when Environment = TEST
open
critical
Environment
= Test
.Warning
Email
channel is chosenmuted
Use Case 2: Trigger Generic Outbound for escalated incidents
open
Continue with subsequent rules
open
& escalated
Critical
Critical
and we will trigger our outbound webhook integration.Continue with subsequent rules
or Skip subsequent rules
. Rules are evaluated top to bottom and each matching rule is executed. You can edit or delete individual rules and reorder the rules you have defined to create custom workflows and make All Quiet work for your team.