Add Advanced Incident Routing Rules to Customize your Workflows
Environment = "TEST"
-> reduce noise for Development/Testing EnvironmentsCreate New Routing
Advanced Routing
section in the sidebar and click on Create New Routing
.Name and Create Your Routing
Edit
, where you can change the Routings Display NameTeam Connections
, where you can manage the connected teams.Rules
, where you can add the actuall routings.Team Connections
, you can see that the routing’s root team is pre-selected. You can add the routing to further teams within the root team’s organization. Team Administrators can add / remove those teams they are an admin in, Organization Administrators & Organization Owners can manage the connections to all teams of the organization.
Add Rule
and configuring your routing rules.
Open
or Resolved
.Minor
, Warning
, or Critical
.resolved
, escalated
, etc.
Name
and Value
attributes.Affects
was selected as InteractionUse Case 1: Mute channels when Environment = TEST
open
critical
Environment
= Test
.Warning
Email
channel is chosenmuted
Use Case 2: Trigger Generic Outbound for escalated incidents
open
Continue with subsequent rules
open
& escalated
Critical
Critical
and we will trigger our outbound webhook integration.Continue with subsequent rules
or Skip subsequent rules
. Rules are evaluated top to bottom and each matching rule is executed once per incident. You can edit or delete individual rules and reorder the rules you have defined to create custom workflows and make All Quiet work for your team.