Alerting Channels
Never miss an incident again
Stay Informed, Always
All Quiet ensures you’re always in the loop with a variety of alerting channels, keeping your team alert and ready to respond:
- Emails
- Push Notifications
- SMS
- Phone Calls
Enhance your alerting framework by integrating All Quiet with your favorite tools, such as Slack, through our outbound integrations. For more intricate workflows, like avoiding phone/SMS alerts for incidents with attributes like ENV = Test, consider leveraging our incident routing capabilities.
Prioritize with Severity Levels
All Quiet categorizes incidents into three severity levels, helping you prioritize your response effectively:
Critical: Immediate action required. Major impact with urgent attention needed.Warning: Potential for escalation. Address promptly to prevent negative effects.Minor: Non-urgent & low impact. Schedule resolution at your convenience.
Tailor incident severities via the payload mapping settings in your inbound integrations.
Customizable Notification Preferences
Alerts are tailored by default based on incident severity to ensure efficient notification:
- Critical Incidents: all channels - Emails, Push Notifications, SMS, and Phone Calls.
- Warning Incidents: Emails, Push Notifications, and SMS.
- Minor Incidents: via Emails and Push Notifications only
Customize these settings under
Your Account>Notificationsto make your alerting work for you.
Smart notification delays
Minimize disruptions by setting delays (1 to 60 minutes) on certain notifications. If an incident is unresolved or unattended within this timeframe, you’ll be alerted after the delay, ensuring notifications are meaningful and necessary. Our goal is to maintain all quiet, as we believe calm teams are productive teams.
SMS and Phone Calls
Ensure you’re promptly informed of every incident through SMS and voice calls by following these easy steps:
Step 1: Navigating to 'Notifications' under 'Your Account'
Start by accessing your personal notification settings. From the main dashboard, click on Notifications right under the Your Account button.
Step 2: Entering Your Phone Number
Note, that you can only confirm your phone number after confirming your email addreess. In the ‘Phone Number’ field, input your number using the international format. For instance, you might enter: +12035479055. After entering, you will receive a message to confirm.
Step 3: Choosing Your Notification Preferences
- For SMS Notifications: Make sure the box under ‘Enabled’ is ticked for SMS if you wish to receive SMS updates on every incident change.
- For Phone Calls: Make sure the box under ‘Enabled’ is ticked if you’d like All Quiet to call you.
Step 4: Delaying SMS & Phone Calls
You can delay SMS & phone calls like all other notification channels to make All Quiet work for you.
Critical Push Notifications
Critical Alerts on iOS Devices
Ensure critical incidents don’t go unnoticed by enabling “Critical Alerts” on your iPhone. This feature allows All Quiet notifications to break through silent and “Do Not Disturb” modes.
Critical Alerts will only be triggered when the incident’s severity is Critical.
Granting Push Notification Permissions
The initial screenshot displays the phase after logging in, where users are encouraged to authorize push notifications. Users also have the option to activate “Critical Alerts”. Upon selecting this checkbox, the iOS system will prompt for the necessary permissions, as depicted in the subsequent screen.
Allowing 'Critical Alerts'
The screenshot depicts the operating system’s request for permission to enable critical alerts.
Once the user has given permission for critical alerts, it becomes visible in the app’s settings, as shown in this screenshot.
‘Do Not Disturb’ on Android Devices
Never miss an urgent notification on Android by setting push notifications to override “Do Not Disturb” mode.
“Do Not Disturb” will only be overriden when the incident’s severity is “Critical”.
Granting Push Notification Permissions
The first screenshot shows the post-login onboarding phase. Users are prompted to grant push notification permissions, emphasizing the “Allow” button. This step ensures timely delivery of critical alerts.
This triggers the operating system’s request for permission to enable critical alerts.
Overriding 'Do Not Disturb' Mode
In the subsequent screen, users are introduced to the option of overriding the “Do not disturb” (DnD) mode. Two toggles allow users to determine if sound and/or vibration should bypass the DnD settings. The “Override DnD in settings” button at the screen’s bottom serves as a pointer to the next step.
Proceeding further, the third screenshot takes users to the All Quiet app’s settings within the Android operating system. Here, the “Override Do Not Disturb” option awaits user interaction to grant the app permission to override system DnD settings.
Please note that some Android devices may have slightly varied menus or terms depending on the manufacturer and version of the Android OS. Always refer to your device’s user manual or official support channels if you’re uncertain about any step.
Success Message
Returning to the “Overriding ‘Do Not Disturb’ Mode” screen for the final step, a green success message now confirms the successful override of the DnD mode. This completion message indicates that All Quiet is now set to deliver critical alerts, even with the phone’s DnD mode activated.
Remember, device settings may vary. Refer to your manual or support for device-specific guidance.
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