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Teams are a means of organizing collaborators (team members) and integrations.
  • Each user can be a member of multiple teams.
  • Each integration is connected to exactly one (root) team.
  • Each incident triggered by an integration is thus per default available for collaboration to the members of the integration’s team. Within Organizations, collaboration across multiple teams is possible.

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Create a team

New Teams can be created by Users who signed up without being invited, as well as Billable Users, Organization Administrators and Organization Owners.
This documentation explains team creation without an Organization. Check out our doc for Organizations to learn more about the team creation within an Organization.
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Step 1

Under Teams click Create Team.
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Step 2

  1. Enter a Diplay Name for your team.
  2. Optionally, you can enter a timezone. Per default, we select your browser’s timezone.
  3. For Pro and Enterprise plans: Select the Organization you want to add the team to, or select “No organization”.
  4. Decide if you want to be included in the standard escalation policy.
  5. Optionally, you can add Labels. This is handy if you want to organizae your teams into categories, e.g. departments or business units. You can use the labels to filter incidents, integrations and your team overview.
  6. Hit Create Team. You can later change these settings.
After creating your team, you’ll have several options to manage it. Let’s explore them below.

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Edit Team

  1. In the Edit tab, you can configure the general settings for your team.
  2. This includes your team’s Display Name
  3. Adjust your team’s Timezone. The timezone is used for your teams calendar, schedules and escalations. Per default, it’s UTC.
  4. For Pro and Enterprise plans: Select the Organization you want to add the team to, or select “No organization”.
  5. You can add or remove Labels. This is handy if you want to organize your teams into categories, e.g. departments or business units. They are combined with inbound integration labels when filtering incidents. You can also the team labels to filter integrations and your team overview.
  6. Schedule delivery of your team’ weekly Engagement Report.
  7. You can edit the billable user of your team. If your team is part of an organization, this field will not be available, as the team will be billed through the organization’s billable user.
  8. Make sure to Save your changes.

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Members

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Roles

A user has one of the following roles within a team:

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Inviting Members

After setting up your team, you’re instantly assigned the Administrator role and become the primary account holder for billing purposes. Refer to our Billing section for more details. Inviting colleagues is straightforward:
  • Simply send them an invite via email.
  • They’ll need to sign up and accept your invitation to collaborate.
This process ensures a secure and efficient team collaboration setup.
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Step 1

Navigate to the Members section within your team settings.
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Step 2

Click “Invite New”.
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Step 3

  • 1. Choose the Role that the new team members should receive. Select between Member and Administrator.
  • 2. Simply add Users from your Organization or enter the email addresses of colleagues you wish to invite.
  • 3. Click Invite. An invitation email will be sent to each with further instructions.
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Step 4

Invitees receive an email with a link to Accept Invitation to [Team Name]. Clicking this confirms their membership and grants access to collaborate.

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Schedules & Escalations

  • To learn more about team schedules, follow this link.
  • To learn more about team escalations, follow this link.
  • For more information about escalating an incident to additional teams or reassigning an incident to a different team, follow this link link.

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Team Overrides

Team Administrators, Organization Administrators and Organization Owners can create, edit, and delete on-call coverage changes for any team member from Team > Overrides. This includes offline and covering overrides. Past overrides are view-only. Team Members can create, edit, and delete overrides for themselves or by replacing others on-call. See Team Overrides for more details. To learn more about team overrides, follow this link.

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Maintenance Mode

The maintenance mode feature for teams allows for the management of incident alerts during times of scheduled maintenance or expected downtime. It is accessible through the Team > Maintenance page in the All Quiet Web App. You can either
  1. Create new maintenance window.
  2. Edit planned maintenances.
The maintenance schedule, once created, is also visible in the team’s calendar, offering insight into planned maintenance or downtime. When creating a new maintenance window, you can configure the following elements:
1

Quick Actions

Use these to quickly populate the start and end times with predetermined durations ranging from 30 minutes to 8 hours.
2

Start Date and Time

Specify the start date and time for the maintenance window according to the team’s timezone.
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End Date and Time

Specify the end date and time to mark the conclusion of the maintenance window.
4

Type

Choose between two types of maintenance modes:
  • Maintenance: Selecting this option will prevent the creation of new incidents during the scheduled period.
  • Muted: This option allows incidents to be created without sending out any notifications during the period.
5

Create

Clicking the Create button will confirm and activate the maintenance schedule. It will also be displayed in the team’s calendar.

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Calendar

The team calendar supports Timeline, Week, and Month views, plus Effective Schedule / Detailed Schedules. You can create an override from the calendar. To learn more about team calendars, follow this link.

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Incident Report

To learn more about your Incident KPIs, check our your Team’s Incident Report. You can also find the Engagement Report on this tab.

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Team Overview

The team overview shows all the teams you have a team role in or, if you’re a billable user, that are billed by you. For users with organization roles, it also shows teams of your organization that you don’t have an explicit role in. Therefore, filtering this view via team labels or team names can be handy for people with a higher number of teams. Each row shows:
  1. An open incident count, which links to that team’s incidents.
  2. The team name and timezone, which link to the team’s overview.
  3. The team members.
  4. Who’s currently on-call in the team’s escalation tiers.
  5. A compact last-30-days incident chart, which links to the team incident report for the last 30 days. Use it to spot which teams are noisy or currently busy before opening a team.
  6. It also shows the percentage of incidents that were flagged as noise.
Muted and maintenance badges appear on the team name. Anyone who can see the team list can use these charts.