Engagement Report

The Weekly Engagement Report highlights the analytical depth of your team’s incident management efforts. Available on-demand through the web app with flexible date selection, this feature also arrives on a weekly basis in your inbox.

• Scheduled Delivery: Automatically sent every Monday at 7 AM local time for a consistent, timely overview of the past week’s activities.
• Incident Management Summary: Snapshot of total incidents and percentage of resolved incidents, highlighting effectiveness and responsiveness.
• Performance Metrics: Average and median response and resolution times, with details on individual incidents.
• Team Performance Analysis: Data analysis on team performance trends, with customizable sections for additional metrics.