Organizations are available on Pro and Enterprise plans.

​
Key Features of Organizations

  • Role-Based Access Control: Organizations support two main roles:

    • Administrator Organization Administrators are automatically Team Administrators in all Teams belonging to the organization. This means they can also manage all users of the organization’s teams. Also they can create overarching policies, such as routing to teams.
    • Owner Organization Owners additionally have exclusive rights to manage the organization itself, including member roles and organization settings.

  • Enhanced Incident Routing: Organizations enable sophisticated routing mechanisms that allow incidents to be dynamically assigned to different teams within the organization, enhancing responsiveness and incident handling. Incidents can be auto-escalated to additional teams using the “Assign to Team” routing rule. Alternatively, you can manually change the team or add additional teams to an incident using the “Assign” action.

​
Benefits of Using Organizations

Organizations are designed to offer advanced team management and coordination capabilities:

  • Centralized Management: Simplify the administration of multiple teams by centralizing management tasks under one organization.
  • Scalable Team Dynamics: As your team or business grows, Organizations make it easier to scale management and operational processes without compromising on efficiency or oversight.

​
Should I Use Organizations?

While Organizations offer powerful features for team management and coordination, they are an advanced feature:

  • Optional, Not Required: Utilizing Organizations is not mandatory to achieve full functionality in All Quiet. They are optional and suitable for users who require advanced management capabilities.
  • Ideal for Multiple Teams: Organizations are best suited for scenarios involving management of multiple teams, providing tools to streamline administration and incident management.
  • Consider Your Needs: It is important to assess whether your current or anticipated team dynamics necessitate the advanced coordination capabilities that Organizations provide.

​
Setting Up Your Organization

1

Create New Organization

Navigate to the Organizations section in the sidebar and click on Create New Organization. New Organizations can be created by Billable Users and Organization Owners of existing Organizations.

2

Name, Select Teams and Create Your Organization

Enter your organization’s name in the Display Name field, such as My Demo Org. Next, select the teams you wish to include in your organization. Teams can be modified later through the team’s edit form or directly within your organization’s settings. As you are creating the Organization, you will become the Organizations Billable User. You can change the Billable User later on.

3

Edit the Organization

Next, click ‘Edit’ to access the edit view of your newly created organization. Note that you are automatically assigned the role of Owner within the organization. To add your colleagues who should have administrative capabilities, click Invite New. Remember, this step is only necessary for users who need organizational administrative privileges. Regular team members should be invited directly through their respective teams.

4

Invite Members

Finally, invite new members to your organization. You have the option to invite new users who are not yet part of All Quiet, or you can select from a list of users with whom you are already associated within the platform.

​
Creating a New Team in Your Organization

The Billable User, Organization Administrators and Organization Owners can create a new team in an Organization.

1

Step 1

Under Teams click Create Team.

2

Step 2

Pick a team’s name. Then, select the organization you want to add the team to. The Billable User of the selected Organization will become the new team’s Billable User, too.

To create a team in a new organization, create a new organization first. Hit Create. Later, Team Name and Organization can be changed, again.

Was this page helpful?

Incident Routing & WorkflowsReports