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Key Features of Organizations

• Role-Based Access Control: Organizations support two main roles:

  • Owner Owners have comprehensive control over the organization, including the ability to add or modify members, as well as the capability to add and manage teams within the organization.
  • Administrator Administrators automatically gain administrative privileges for all teams within the organization, streamlining management tasks across multiple teams.

• Enhanced Incident Routing: Organizations enable sophisticated routing mechanisms that allow incidents to be dynamically assigned to different teams within the organization, enhancing responsiveness and incident handling.

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Benefits of Using Organizations

Organizations are designed to offer advanced team management and coordination capabilities:

• Centralized Management: Simplify the administration of multiple teams by centralizing management tasks under one organization.
• Scalable Team Dynamics: As your team or business grows, Organizations make it easier to scale management and operational processes without compromising on efficiency or oversight.

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Should I Use Organizations?

While Organizations offer powerful features for team management and coordination, they are an advanced feature:

• Optional, Not Required: Utilizing Organizations is not mandatory to achieve full functionality in All Quiet. They are optional and suitable for users who require advanced management capabilities.
• Ideal for Multiple Teams: Organizations are best suited for scenarios involving management of multiple teams, providing tools to streamline administration and incident management.
• Consider Your Needs: It is important to assess whether your current or anticipated team dynamics necessitate the advanced coordination capabilities that Organizations provide.

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Setting Up Your Organization

1

Create New Organization

TNavigate to the Organizations section in the sidebar and click on Create New Organization.

2

Name, Select Teams and Create Your Organization

Enter your organization’s name in the ‘Display Name’ field, such as ‘My Global Org’. Next, select the teams you wish to include in your organization. Teams can be modified later through the team’s edit form or directly within your organization’s settings.

3

Edit the Organization

Next, click ‘Edit’ to access the edit view of your newly created organization. Note that you are automatically assigned the role of ‘Owner’ within the organization. To add your colleagues who should have administrative capabilities, click ‘Invite New’. Remember, this step is only necessary for users who need organizational administrative privileges. Regular team members should be invited directly through their respective teams.

4

Invite Members

Finally, invite new members to your organization. You have the option to invite new users who are not yet part of All Quiet, or you can select from a list of users with whom you are already associated within the platform.