Skip to main content
Organizations are available on Pro and Enterprise plans.

​
Key Features of Organizations

​
Roles

Organization Memberships feature three main roles
  • Members Organization Members have automatically Team Member rights in all Teams belonging to the organization. This means they can also manage all incidents of the organization’s teams. However, to add them to a team’s on-call schedule, you need give these users explicit team roles, additionally.
  • Administrator Organization Administrators have automatically Team Administrator rights in all Teams belonging to the organization. This means that on top of being able to manage incidents of all teams, they can also manage all users of the organization’s teams. Moreover, they can create overarching policies, such as routing to teams. If applicable, they can also manage the organization’s status pages and related serveices.
  • Owner Organization Owners additionally have exclusive rights to manage the organization itself, including member roles and organization settings.

​
Cross Team Collaboration

  • Assining Incidents to other Teams an Users: Incident can be assigned to specific users, even if they are not on-call. Also, you can assign the incident to additional teams if help is needed.
  • Advanced Incident Routing: Organizations enable sophisticated routing mechanisms that allow incidents to be dynamically assigned to different teams within the organization.
  • Share Integrations across Teams: Inbound and Outbound Integrations can be shared across teams, simplifying the setup and embracing collaboration.

​
Security

Leverage OIDC Login, SCIM and Terraform provisioning as well as out Public API access control security and centralize user and resource management

​
Simplified Organization

Organizations are designed to offer advanced team management and coordination capabilities:
  • Centralized Management: Simplify the administration of multiple teams by centralizing management tasks under one organization.
  • Scalable Team Dynamics: As your team or business grows, Organizations make it easier to scale management and operational processes without compromising on efficiency or oversight.

​
Should I Use Organizations?

While Organizations offer powerful features for team management and coordination, they are an advanced feature:
  • Optional, Not Required: Utilizing Organizations is not mandatory to achieve full functionality in All Quiet. They are optional and suitable for users who require advanced management capabilities.
  • Ideal for Multiple Teams: Organizations are best suited for scenarios involving management of multiple teams, providing tools to streamline administration and incident management across several teams.
  • Consider Your Needs: It is important to assess whether your current or anticipated team dynamics necessitate the advanced coordination capabilities that Organizations provide. E.g. organizations allow you to share one outbound integration amongst several teams. This allows you to send incidents from differenet teams within your org to the same slack channel, using the same integration.

​
What’s the difference between Organization & Team Memberships?

At All Quiet, Team and Organization Memberships are independent of each other. Users with Organization Memberships have rights for all teams within the organization, allowing them to interact with all incidents. However, they are not part of any schedules, escalations, or rotations, meaning they are never on-call. To include a user in a team’s on-call escalations, assign them a specific Team Membership in addition to their Organization Membership. Organization Members are not billed. Billing is based on the number of unique users with Team Memberships across all teams. You can view all billed users under “Billing & Subscription > Your current usage”. Users can have Team Memberships without having Organization Memberships and vice versa.

​
Setting Up Your Organization

1

Create New Organization

Navigate to the Organizations section in the sidebar and click on + Create.
New Organizations can be created by Users who signed up without being invited, as well as Billable Users and Organization Owners of existing Organizations.
2

Name, Select Teams and Create Your Organization

  1. Enter your organization’s name in the Display Name field, such as My Demo Org.
  2. Next, select the teams you wish to include in your organization. Teams can be modified later through the team’s edit form or directly within your organization’s settings.
As you are creating the Organization, you will become the Organizations Billable User. You can change the Billable User later on.
3

Organization created

After creating the Organization, you will be redirected to the Organizations overview. From here, after creating your org, you’ll have several options to manage it (1-7).

​
Edit the Organization

Editable for Organization Owners, viewable for Organization Administrators and Organization Members
  1. Click Edit to access the edit view of your Organization.
  2. You can change the orgs Display Name
  3. You can update the Billable User here. Select between all Organization Owners
    Be careful when changing the Billable User. A subscription is attached to a User, not to an Organization. The new Billable User will have to resubscribe and create a new subscription. Otherwise, no new incidents will be created for Teams in this Organization. Exception: The Trial is still active.
  4. Click “Save” if you want to keep your changes.

​
Edit the Teams of the Organization

Editable for Organization Owners, viewable for Organization Administrators and Organization Members
  1. Click Teams to access the view showing all Teams of your Organization.
  2. If you are the Billable User or an Organization Owner, you can update the teams here. Besides the teams already in the organization, you can also add teams that are not currently part of any organization, provided you are the Billable User for them. If you want to add teams for which you currently lack the necessary rights, contact their Billable User and request that they either add the team to the organization or assign you as the Billable User.

​
Manage Organization Members

Editable for Organization Owners, viewable for Organization Administrators and Organization Members
  1. Click Members to access the the member management.
  2. To add your colleagues who should have Organization Roles, click Invite New. Remember, this step is only necessary for users who need organizational privileges. User can be part of your Organizations Team withouth have Organization Roles.
  3. You can update the Role or remove Organization members, anytime.
Clicking Invite new opens a layover to invite new members to your organization. You have the option to invite new users who are not yet part of All Quiet, or you can select from a list of users with whom you are already associated within the platform. You can also decide which role they should have in the Organization, Member, Administrator or Owner. Learn more about the difference, here.

​
SSO - OIDC & SCIM

Accessible to Organization Owners only.
To set up OIDC & SCIM, follow this guide.

​
Users

Editable for Organization Owners, viewable for Organization Administrators and Organization Members
  1. On this page you can find all users associated wiht your Organization.
  2. You will see all Team and Organization Roles currently assigned to these users.
  3. When provisioned via SCIM or Terraform, you will see this in the Source column.
    For compliance reasons, you can delete provisioned users via the frontend. If not necessary, we recommend to not make use of this. Deleting provisioned resources via the Frontend can e.g. destroy your Terraform State.
  4. For security reasons, you cannot delete yourself via this view, as this can lead to a deletion of the whole org.
  5. You can Delete other users of your organization. If a user only has roles within this specific organization and it’s teams, their entire All Quiet account will be deleted and anonymized. However, if they have roles in other organizations or teams, their account will remain active — but they will lose all access to this organization’s resources.

​
API Keys

Accessible to Organization Owners only.
Here, you can create and find the API keys you need to use SCIM and Terraform with All Quiet.

​
On-Call Report

Accessible to Organization Owners and Organization Administrators.
For more info about the on-call report, please read the Reports documentation.

​
Creating a New Team in Your Organization

The Billable User, Organization Administrators and Organization Owners can create a new team in an Organization.
1

Step 1

Under Teams click + Create.
2

Step 2

Pick a team’s name. Then, select the organization you want to add the team to. The Billable User of the selected Organization will become the new team’s Billable User, too.

To create a team in a new organization, create a new organization first. Hit Create. Later, Team Name and Organization can be changed, again.