Learn how to share incident updates instantly with your customers, using our status pages.
Services
in the Web App.Create New Services
Display Name
for the service. It will only be used internally, not publicly on your status pages.Organization
of the service. Only Incidents created in Teams that belong to this organization can affect this service.Public Title
of the service. When adding this service to a status page, this name will appear on the status page and in incident update emails to status page subscribers.Public Description
of your service, visible on the the status page, next to the status graph of the service.Create Service
Linked Integrations
section at the bottom of the corresponding service’s page of your web app.
Link Integration
button opens an overlay.
Link Integration
to save your changes.Template
section at the bottom of the corresponding service’s page of your web app.
To add a new template, click Add Template
.
Display Name
, that will be visible when marking an incident as affecting for this service.Add Template
Update Service
to save your changes.Publicly Share
to publish the comment on you status pages and sent it in an email to your subscribers. To create a status page, see below.Status Pages
in the Web App.Create New Status Page
Display Name
for the status page. It will only be used internally, not publicly on your status pages.Organization
of the status page. Only services belonging to this organization can be displayed on the status page.Create status page
.Timezone
for your status page. Default is UTC.Update status page
Structure
+ Add Service Group
button.Service Group Public Title
. If a title is set, all services in the group will be collapsed under this heading on the status page. If no title is provided, each service will be displayed individually (see below).Service Group Public Description
if a Service Group Public Title
is set.Service Group Public Title
.Service Group Public Title
. (expanded)Service Group Public Title
.Hosting
tab.All Quiet
.Update Hosting
to save.Custom Host (CNAME)
Update Hosting
.Waiting for Validation
. Once validated, you’ll see a green label Hostname successfully set up
.Public Appearance
tab.Public Title
, that will be visible on your status page.Public Description
, that will be visible below the Public Title
Public Company Name
, that will be diplayed in header and footer of the status page. Moreover, it will be used as the “From” name in the emails to subscribers of your status page.Public Company URL
, opened when clicking the Public Company Name
on your status pages.Public Support URL
for your customers.Public Support Email
will be diplayed on the status pages, plus will be used as email address to reply to in status page update emails.Critical
, Warning
and Minor
. If omitted, we will use our severities for incidents on the status page and in corresponding emails.Banner Background
and Banner Text
at the top of the status page. You may add extra colors for dark mode. If omitted, we use the same colors for light and dark mode.Update Public Appearance
.Logo
, Logo (Dark Mode)
and Favicon
, visible on the status page. Uploads are saved automatically. If you don’t upload a Logo for dark mode, we use the same logo for light and dark modeSubscribers
tab allows you to manage and oversee the subscribers of your status page.
Disable Public Subscription
: When enabled, users can not subscribe via your status page (we remove the Subscribe
button). New subscribers can only be added via this page.+ Add Subscribers
Create
to invite email addresses to subscribe.Confirmed
is empty as long as the owner of the email address hasn’t confirmed the subscription. The email address will not receive any status page updates until confirmation.Delete
. Subscribers themselves can always unsubscribe via links in the status page update emails or via the status page itself (the latter is not possible when Disable Public Subscription
is active).Subscribers
tab.
Logo
Public Company Name
. Clicking it will open the Public Company URL
Public Support Email
, users will find it here.Public Support URL
, users will find a “Support” button.Public Title
of the status page.Public Description
of the status page.Subscribe
button, only visible when public subscription is enabled.Public Service Group Title
, collapsed, showing the overall status of the services within the group.Public Title
of a service without Public Service Group Title
. Each service listed on this status page will receive it’s own status graphPublic Description
of the service.Minor
severity during this interval.Warning
severity during this interval.Critical
severity during this interval.Incident Overview - Incident Affects Service
Affect
(4).Active Incident on Status Page
Incident Action with Public Comment
Incident Updates on Status Pages
Subscribers receive update per Mail
Incident is resolved
Status Page - Service is operational
Incident Action | Shared Publicly? | Implication if Shared Publicly? |
---|---|---|
Affects | Yes. Additional public comment is optional. | Incident is added to Status Page, Services are affected. |
Resolve | Automatically, if incident affects a service. Additional public comment is optional. | Affected Services are operational, again. Public comment is added to incident history. |
Investigate | Only if incident affects a service + a public comment is created with the Investigate action. | Public comment + Investigate action are added to the incident history. |
Escalate | Only if incident affects a service + a public comment is created with the Escalate action. | Public comment + Escalate action are added to the incident history. |
Comment | Only if incident affects a service + comment is made public. | Public comment is added to incident history. |
Reopen | Automatically, if incident affects a service. Additional public comment is optional. | Incident is reopened on Status Page, Services are affected, again. |
Maintenance
feature for status ages, allowing you to inform customers about plannend maintenances in advance, as well as keeping them in the loop during a maintenance.
Maintenance
in the Web App.Create New Service Maintenance
.Display Name
for the Maintenance. It won’t be shared publicly.Organization
of the maintenance. Only services belonging to this organization can be selected for maintenance.Services
affected by the maintenance.Create Maintenance
.Public Description
for the maintenance, visible on your status pages that feature the affected service and in the update emails for subscribers.Update Maintenance
to safe settings.
/app/service-maintenance
in the Web App, you can see all your maintenances. From here, you can edit and delete them.
Email Copy | Email Headline | Trigger |
---|---|---|
Maintenance scheduled for "Service" | Maintenance Scheduled | The schedule of the maintenance is created or changed. Not sent for ad-hoc maintenances. |
Maintenance started for "Service" | Maintenance Started | The maintenance starts. |
Maintenance ended for "Service" | Maintenance Ended | The maintenance has ended. |
Maintenance cancelled for "Service" | Maintenance Cancelled | The maintenance has been deleted. |
Public Description
of the maintenance.
Below, you can find an example.