Setup time: 3 Min

Integrate your Slack Workspace with All Quiet for efficient incident management right within Slack.

The first part of this documentation focuses on creating the integration. The second explains how to send All Quiet incidents to your Slack channels (Outbound). Want to create new incidents from your Slack channels (Inbound)? Follow the third part of this guideline.

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Create Outbound Integration

  1. Click on Integrations > Outbound to navigate to the outbound integrations page.
  2. Once you’re on the Outbound Integrations page, click on Create New Outbound Integration in the top-right corner.
  1. In the Display Name field, provide a name for your integration. For instance, you can name it “Slack”.
  2. Select the team you want to add the integration to.
    For Organizations with Pro and Enterprise plan: This is going to be the root team of your integration. You will be able to add additional teams to the same integration in the next step.
  3. Under the Type section, select Slack from the dropdown menu.
  4. Once you’ve provided all the necessary details, click on the Create Integration button to complete the setup.

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Add All Quiet App For Slack to Your Workspace

After successfully creating your new outbound integration, you’ll be redirected to the details page automatically.

  1. The option Triggers Only on Forwarded is disabled by default. This means that we will forward all incidents to your Slack channels, unless excluded by additional routing rules. When enabled, we will not automatically send messages to your team’s channels. Messages will only be sent if users manually forward specific incidents or if you set up routing rules for your integration for Slack that automatically forward incidents in specific scenarios. You can change your selection anytime.
  2. Only for Pro and Enterprise plan: The root team is pre-selected, and you can add the integration to further teams within the root team’s organization. Team Administrators can add / remove those teams they are an admin in, Organization Administrators & Organization Owners can manage the connections to all teams of the organization.
  3. Notice that the installation status of the All Quiet integration is still pending.
  4. To complete the integration with your Slack workspace, click on Add to Slack.

You are redirected to Slack where you’ll be asked to grant permissions for the All Quiet App for Slack (or, if you are a allquiet.eu user, the All Quiet EU App for Slack). We request only those permissions that are strictly necessary for All Quiet to function properly. We access this data solely when you interact with the app and never use it for any other purpose. Click on Allow. To learn more about the data we collect, check out our privacy policy.

After you’ve granted All Quiet access to Slack, you’ll be redirected back to the integration page.

  1. Observe that the Installation Status now indicates “installed”.
  2. For All Quiet to send incidents to your Slack workspace, you must invite All Quiet to at least one channel.
  3. As soon as you added All Quiet to at least one Slack channel, you can set up an automated message you can use to inform your Slack channels who’s currently on-call in the All Quiet team(s) connected to the integration.
  4. To save, click Update Settings

Navigate to the desired channel in Slack where you want All Quiet to send incidents to.

  1. Start by typing /invite.
  2. Choose “Add apps to this channel” from the dropdown.

Select All Quiet (or, if you are a allquiet.eu user, the All Quiet EU) and then press the Add button to integrate the app into your on-call channel.

It looks like you’ve successfully installed the All Quiet bot to the “#on-call” channel in Slack.

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Engage with Incidents Directly in Slack

Each time you engage with incidents via All Quiet, our integration for Slack sends an interactive message to your designated channels. This allows you to manage incidents seamlessly, mirroring the experience on our iOS, Android, and Web Apps, all without leaving Slack.

For compliance reasons, only Users with rights in the All Quiet team(s) connected to the incident can interact with the Message.
Slack is now integrated with All Quiet, simplifying incident management by consolidating notifications and actions in one place.

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All Quiet App for Slack Commands

Now that All Quiet is installed on your Slack workspace you can use some handy commands. To see all available All Quiet for App Slack commands start by typing /aq and a window with available commands should appear.

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/aq oncall

Type in /aq oncall to directly see on Slack who is currently on-call in which escalation tier in all of your teams.

/aq oncall
With /aq oncall --ephemeral, you can also see who’s on-call, but this message is only visible for yourself. Nice hack if you don’t want to spam your channel.

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/aq new

Type in /aq new to trigger an All Quiet incident directly from Slack

/aq new

You can

  • choose the team this incident is for
    For compliance reasons, Users will only be able to select from the All Quiet teams they have rights in & that are connected to Slack via the integration.
  • the severity of the incident
  • write a title for the incident
  • add a description to the incident

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