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Setup time: 2 Min
Integrate your Google Chat Space with All Quiet for efficient incident management right within your Google Chat.

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Create Outbound Integration

  1. Click on Integrations > Outbound to navigate to the outbound integrations page.
  2. Once you’re on the Outbound Integrations page, click on Create New Integration in the top-right corner.
  1. In the Display Name field, provide a name for your integration. For instance, you can name it “Google Chat”.
  2. Select the team you want to add the integration to.
    For Organizations with Pro and Enterprise plan: This is going to be the root team of your integration. You will be able to add additional teams in the next step.
  3. Under the Type section, select Google Chat from the dropdown menu.
  4. Once you’ve provided all the necessary details, click on the Create Integration button to complete the setup.

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Add All Quiet Google Chat App to Your Space

After successfully creating your new outbound integration, you’ll be redirected to the details page automatically.
  1. The option Triggers Always is enabled by default. This means that we will forward all incidents to your Google Chat spaces, unless excluded by advanced routing rules. When enabling Trigger Always After Forwarding, we will not automatically send messages to your team’s spaces. Messages will only be sent if users manually forward specific incidents or if you set up advanced routing rules for your Google Chat integration that automatically forward incidents in specific scenarios. You can change your selection anytime.
  2. Notice that the installation status of the All Quiet integration is still pending.
  3. To complete the integration with your Google Chat Space, click on Add to Google Chat.
Only for Pro and Enterprise plan - Connect the Integration with several teams: The root team is pre-selected, and you can add the integration to further teams within the root team’s organization. Team Administrators can add / remove those teams they are an admin in, Organization Administrators & Organization Owners can manage the connections to all teams of the organization.
You are redirected to Google where you’ll be asked to grant permissions for the All Quiet Google Chat app. We request only those permissions that are strictly necessary for All Quiet to function properly. We access this data solely when you interact with the app and never use it for any other purpose. Click on Allow. After you’ve granted All Quiet access to Google Chat, you’ll be redirected back to the integration page.
  1. Observe that the Installation Status now indicates “installed”.
  2. For All Quiet to send incidents to Google Chat, you must add All Quiet to at least one space.
Here’s how to select a Google Chat space that your integration should forward incidents to.
  1. Go to Google Chat
  2. Open Spaces and select the desired space, here we called it Team Chat.
  3. Open the drop down menu of the space.
  4. Select Apps & integrations.
Then, click + Add Apps.
Can’t click + Add Apps? You’re missing the right permissions. Contact your Google “Space Manager” and ask for permissions. Don’t know your Google “Space Manager”? Find him / her in the “Manage Members” section of your Google Space.
Search “All Quiet” (allquiet.eu users need to search for “All Quiet EU”), select our app and then press the Add button to integrate the app into your space.
Can’t find the App? You’re missing the right permissions. Contact your Google Workspace Admin. They might have to allowlist our App for your Google Workspace via admin.google.com under Apps > Google Workplace and Marketplace Apps.
The “All Quiet EU” app is currently being verified by Google and not available yet. Please contact peer.rahne@allquiet.app if you want to be informed once it is available.
It looks like you’ve successfully installed the All Quiet app to the desired Google Chat space. After adding a space, you can find it in the integration details. Set the checkbox to forward incidents from All Quiet to your connected Google Chat spaces.

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Engage with Incidents Directly in Google Chat

Each time you engage with incidents via All Quiet, the Google Chat integration sends an interactive message to your designated space. This allows you to manage incidents seamlessly, mirroring the experience on our iOS, Android, and Web Apps, all without leaving Google Chat.
For compliance reasons, only Users with rights in the All Quiet team(s) connected to the incident can interact with the Message.
Google Chat is now integrated with All Quiet, simplifying incident management by consolidating notifications and actions in one place.