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Setup time: 2 Min
Integrate your Google Chat Space with All Quiet for efficient incident management right from Google Chat. Unlike most of our integrations, this setup begins in your Google Chat Space instead of the All Quiet web app. Make sure to be logged in to your All Quiet account as well to make the integration setup as seamless as possible.

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Add All Quiet to your Google Chat Space

If you are a Space Manager in Google Chat, ensure you have the necessary permissions to add an app. If not, contact your Google Chat Space Manager for assistance.
  1. In your Google Chat, open Google Chat Apps.
  2. Select the Space you want to connect with All Quiet.
  3. Open the drop down menu of the Space and Select Apps & integrations.
Clicke + Add Apps. Search for “All Quiet” (allquiet.eu users need to search for “All Quiet EU”). Select our app and then press the Add button. You can view the permissions that All Quiet will request and grant them per clik on Install app.
You’ve successfully added the All Quiet app to your Google Chat Space. Now it’s time to connect it to All Quiet.

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Set up Google Chat Integration in All Quiet

After receiving the welcome message in your Google Chat Space, click Connect or use the /connect command in your space. You’ll be redirected to All Quiet to create the new outbound integration with Google Chat.
  1. Give your integration a Display Name, e.g. “Google Chat”.
  2. Select the All QuietTeam you want to connect to Google Chat.
    For Organizations with Pro and Enterprise plan: This is going to be the root team of your integration. You will be able to add additional teams in the next step.
  3. Click Create & Connect to connect All Quiet and Google Chat.
As you can see, the installation status of the All Quiet integration is now installed and it is connected to the Google Chat Space you selected in the previous step.
In the Edit tab, you can change general settings like the integration’s Forwarding settings:
  1. Default: Always will automatically forward all incidents to your Google Chat Space, unless excluded by advanced routing rules.
  2. Alternative: Always After Forwarding: Messages will only be sent if users manually forward specific incidents or if you set up advanced routing rules for your Google Chat integration that automatically forward incidents in specific scenarios. After the initial Forwarding, all updates will automatically be sent.
Only for Pro and Enterprise plan - Manage your Team Connections: The root team is pre-selected, and you can add the integration to further teams within the root team’s organization. Team Administrators can add / remove those teams they are an Administrator in, Organization Administrators & Organization Owners can manage the connections to all teams of the organization. This means you can send incidents from multiple teams to the same Google Chat Space using one integration.
Google Chat is now integrated with All Quiet, simplifying incident management by consolidating notifications and actions in one place.

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Engage with Incidents Directly in Google Chat

Each time you engage with incidents via All Quiet, the Google Chat integration sends an interactive message to your designated space. This allows you to manage incidents seamlessly, mirroring the experience on our iOS, Android, and Web Apps, all without leaving Google Chat.
If incident grouping is enabled, All Quiet will only include the grouping attributes in the Google Chat messages we send (the same fields used to group events into an incident). Learn more in our Inbound Integrations docs.
For compliance reasons, only Users with rights in the All Quiet team(s) connected to the incident can interact with the Message.

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Troubleshooting

Team Administrators, Organization Administrators, and Organization Owners can troubleshoot this integration using the History tab (Outbound History) on the integration details page. See Outbound History for what is logged, who can access it, and how to read outcomes. For broader checks when outbound tools do not fire, see Outbound integrations — Troubleshooting and advanced routing. Want to connect multiple Google Chat Spaces with All Quiet? Create a new integration for each Space you want to connect and connect them to the desired All Quiet team(s).