Google Chat

Integrate your Google Chat Space with All Quiet for efficient incident management right within your Google Chat.

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Create Outbound Integration

1. Click on Integrations > Outbound to navigate to the outbound integrations page.
2. Once you’re on the Outbound Integrations page, click on Create New Integration in the top-right corner.

1. In the Display Name field, provide a name for your integration. For instance, you can name it “Google Chat”.
2. Select the team you want to add the integration to.
   For Organizations with Pro and Enterprise plan: This is going to be the root team of your integration. You will be able to add additional teams in the next step.
3. Under the Type section, select Google Chat from the dropdown menu.
4. Once you’ve provided all the necessary details, click on the Create Integration button to complete the setup.

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Add All Quiet Google Chat App to Your Space

After successfully creating your new outbound integration, you’ll be redirected to the details page automatically.

1. The option Triggers Only on Forwarded is disabled by default. This means that we will forward all incidents to your Google Chat spaces, unless excluded by additional routing rules. When enabled, we will not automatically send messages to your team’s channels. Messages will only be sent if users manually forward specific incidents or if you set up routing rules for your Google Chat integration that automatically forward incidents in specific scenarios. You can change your selection anytime.
2. Only for Pro and Enterprise plan: The root team is pre-selected, and you can add the integration to further teams within the root team’s organization. Team Administrators can add / remove those teams they are an admin in, Organization Administrators & Organization Owners can manage the connections to all teams of the organization.
3. Notice that the installation status of the All Quiet integration is still pending.
4. To complete the integration with your Google Chat Space, click on Add to Google Chat.

You are redirected to Google where you’ll be asked to grant permissions for the All Quiet Google Chat app. We request only those permissions that are strictly necessary for All Quiet to function properly. We access this data solely when you interact with the app and never use it for any other purpose. Click on Allow.

After you’ve granted All Quiet access to Google Chat, you’ll be redirected back to the integration page.

1. Observe that the Installation Status now indicates “installed”.
2. For All Quiet to send incidents to Google Chat, you must add All Quiet to at least one space.

Here’s how to select a Google Chat space that your integration should forward incidents to.

1. Go to Google Chat
2. Open Spaces and select the desired space, here we called it Team Chat.
3. Open the drop down menu of the space.
4. Select Apps & integrations.

Then, click + Add Apps.

Search “All Quiet” (allquiet.eu users need to search for “All Quiet EU”), select our app and then press the Add button to integrate the app into your space.

It looks like you’ve successfully installed the All Quiet app to the desired Google Chat space. After adding a space, you can find it in the integration details.

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Engage with Incidents Directly in Google Chat

Each time you engage with incidents via All Quiet, the Google Chat integration sends an interactive message to your designated space. This allows you to manage incidents seamlessly, mirroring the experience on our iOS, Android, and Web Apps, all without leaving Google Chat.