Linear

Effortlessly connect Linear with All Quiet for streamlined incident management.

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Create Integration

1. Click on Integrations > Outbound to navigate to the outbound integrations page.
2. Once you’re on the Outbound Integrations page, click on Create New Integration in the top-right corner.

1. Enter a name for your integration in the Display Name field, such as “Linear”.
2. Select the team you want to add the integration to.
   For Organizations with Pro and Enterprise plan: This is going to be the root team of your integration. You will be able to add additional teams that will be able to create Linear issues in the next step.
3. In the Type section, choose Linear from the dropdown menu.
4. After filling in all required details, click on the Create Outbound Integration button to finalize the setup.

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Add All Quiet to Your Linear Space

Once you’ve successfully created your new outbound integration, you’ll automatically be redirected to its details page.

1. The option Triggers Only on Forwarded is enabled by default. This means, that we will not automatically forward incidents to create issues in your Linear workspace. Issues will only be created if users manually forward specific incidents or if you set up advanced routing rules for your Linear integration that automatically forward incidents in specific scenarios. If you disable Triggers Only on Forwarded, we will forward all incidents to Linear, unless excluded by additional advanced routing rules. You can change your selection anytime.
2. Only for Pro and Enterprise plan: The root team is pre-selected, and you can add the outbound integration to further teams within the root team’s organization. Team Administrators can add / remove those teams they are an admin in, Organization Administrators & Organization Owners can manage the connections to all teams of the organization. If used, the inbound integration will always create all incidents in the All Quiet root team, no matter which teams you select in this step.
3. Observe that the installation status of the All Quiet integration is still pending.
4. To complete the integration with your Linear Space, click Add to Linear.

You’ll be redirected to Linear, where you’ll have to login first.

After login, you you’ll need to grant All Quiet permissions in your the Linear workspace.

We request only the permissions essential for All Quiet to operate correctly. These permissions are utilized solely when you interact with the app and are never used for any other purpose.

Click Authorize All Quiet.

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Configure Outbound Integration

Then, your are redirected back to your Linear integration’s details page in All Quiet. Next, you need to configure the integration.

1. As you can see, the Installation Status changed to installed.
2. Select the Linear Team you want to forward the All Quiet incidents to.
3. Optionally, you can add a project.
4. You can add a State for New Issues created from All Quiet incidents. If you don’t add a state, we use the default state from your Linear settings.
5. You may add your Linear Issue Labels if you want to organize your Linear issues by labels.

As you can manage the incident in both, All Quiet and Linear, you can sync the state between both projects. This allows you to manage the incident on one platform only and you don’t have to make changes twice.

For changes in All Quiet:

1. Select the Linear issue state you want to set after resolving an incident in All Quiet.
2. Select the Linear issue state you want to set after re-opening an incident in All Quiet.

For changes in Linear:

1. Select the Linear state that sets an incident to Resolved in All Quiet.
2. Select the Linear state that sets an incident to Reopened in All Quiet.
3. Then, Save your Linear settings or continue to configure your Inbound Integration, allowing you to create All Quiet Incidents from Linear

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Create All Quiet Incidents From Linear

This feature is basically the Linear Inbound Integration. You can create All Quiet incidents from Linear issues. Here’s how it works:

On your Linear Outbound integration’s details page in All Quiet, scroll below section << Sync from Linear

To create Incidents from Linear

1. Activate Enable Incident Creation and / or Enable Incident Creation on Update. Otherwise, Linear Issues will not create new All Quiet incidents at all.
   • Enable Incident Creation: All Quiet incidents will be created when creating a Linear issue matching the criteria below.
   • Enable Incident Creation on Update: All Quiet incidents will be created when updating an existing Linear issue to match the criteria below.
     Please note that for Incident Creation on Update, Incident creation might take a while as Linear always waits to see if the actions performed on the issue are finished or if the user is still making adjustments, before sending updates (the incident) to us.
2. You can select if only Linear Issues that are created in a certain state will create an All Quiet incident. If omitted, incidents will be created no matter of the state.
3. You can select if only Linear Issues that are created with certain labels will create an All Quiet incident. If omitted, incidents will be created no matter the label.
4. You can select if only Linear Issues that are created with a certain priority will create an All Quiet incident. If omitted, incidents will be created no matter the priority.
   1. No Priority and Urgent will create All Quiet incidents with Critical severity
   2. High and Medium priority will create All Quiet incidents with Warning severity
   3. Low priority will create All Quiet incidents with Minor severity
5. You can select if Linear Issues that are created in a certain state will create resolved All Quiet incidents. If omitted, incidents will be always be created in open state.
6. Save Settings.

To check if everything works as expected, create a Linear Issue that should create an All Quiet incident based on your integrations. Then, navigate to the incidents overview in All Quiet. You should find an incident created by Linear.