Setup time: 5 Min

Zapier’s claim is “More Integrations Than Anyone”. With this integration, you can connect All Quiet with any of Zapier’s listed integrations.

Want to use Zapier as an Inbound Integration to create incidents? Follow the first part of this outbound documentation to create the integration. Then, follow the Zapier Inbound Integration Documentation.

​
Create Outbound Integration

  1. Click on Integrations > Outbound to navigate to the outbound integrations page.
  2. Once you’re on the Outbound Integrations page, click on Create New Outbound Integration in the top-right corner.
  1. In the Display Name field, provide a name for your integration. For instance, you can name it “Our Zapier Integration”.
  2. Select the Team for which you want to set up the integration.
    For Organizations with Pro and Enterprise plan: This is going to be the root team of your integration. You will be able to add additional teams that will be able to create Zap Triggers (outbound) with this integration in the next step.
  3. Under the Type section, select “Zapier” from the dropdown menu.
  4. Once you’ve provided all the necessary details, click on the Create Outbound Integration button to complete the setup.

After successfully creating your new outbound integration, you’ll be redirected to the details page automatically.

  1. The option Triggers Only on Forwarded is disabled by default. This means that we will forward all incidents to Zapier, unless excluded by additional advanced routing rules. When enabled, we will not automatically send incidents to Zapier. Incidents will only be sent if users manually forward specific incidents or if you set up advanced routing rules for your Zapier Outbound integration that automatically forward incidents in specific scenarios. You can change your selection anytime.
  2. Only for Pro and Enterprise plan: The root team is pre-selected, and you can add the outbound integration to further teams within the root team’s organization. Team Administrators can add / remove those teams they are an admin in, Organization Administrators & Organization Owners can manage the connections to all teams of the organization. If used, the Zap actions (inbound integration) will always create all incidents in the All Quiet root team, no matter which teams you select in this step.
  3. You receive the Integration ID that you will need on Zapier’s site to connect with All Quiet.
  4. You receive the Webhook Secret that you will need on Zapier’s site to connect with All Quiet, too.
The following part of this documentation will explain how to use an All Quiet incident to Trigger a Zap. If you want to create an incident in All Quiet using a Zapier Action, please refer to the Zapier Inbound Documentation.

​
Use All Quiet as a Trigger in Zapier

You can use Zapier to connect other outbound tools to your All Quiet workflows than those for that we have direct outbound integrations already.

First, log in to your Zapier account.

  1. On the home screen, click Create.
  2. Select Zaps.

After the Zap is created, select the Trigger.

  1. Search for All Quiet.
  2. Select it.
  1. After selecting the app, you need to choose an Event. As you selected All Quiet as a Trigger, you can only select New Incident Intent.
  2. After selection, click Continue.

Now, you need to sign in to you All Quiet Account to connect it with Zapier.

You will have to provide your

  1. Integration ID and
  2. Webhook Secret that you received after creating the outbound integration in All Quiet.
  3. Also, provide your Data Storage Region, either US or EU.
  4. After providing the credentials, click Yes, Continue to All Quiet.

After signing in with All Quiet, you can continue.

Test the Trigger to see if you can load an All Quiet incident into Zapier.

  1. You can select a payload that you would like to use for the test.
  2. Continue with selected record.

​
Add an Action based on the All Quiet Trigger

Now, you can select a Zap Action to trigger with you All Quiet incident.

In this example, we want to use the All Quiet Trigger to send a new email via the Zapier Gmail integration. Instead of using Gmail, you could also use other Zapier integrations for an Action.
  1. Search for Gmail.
  2. Select it.

Gmail is added as integration to create an Action in our Zap. Now, we have to configure it in order to use it.

  1. Select an Event supported by the Gmail integration.
  2. Here, we choose “Send Email”.
  3. Click Continue.

Sign in to the Gmail account you want to use to send the email.

After successful sign in, you will see the connected Gmail Account in Zapier. From here, click Continue to configure your action.

As we previously selected the Event “Send Email”, we can now configure the email’s elements. We can combine text with the elements from All Quiet incidents. Here, we see the example payload elements from the Trigger we set up ealier.

After setting up your mail, click Continue.

Now, you can test your Zap by sending a test mail based on your configuration and the example payload.

The result in Gmail.

If you’re happy with the result, publish your Zap.

You successfully set up your Zapier Outbound Integration!
To create new incidents in All Quiet using Zapier, check our Zapier Inbound Integration documentation.
Setup time: 5 Min

Zapier’s claim is “More Integrations Than Anyone”. With this integration, you can connect All Quiet with any of Zapier’s listed integrations.

Want to use Zapier as an Inbound Integration to create incidents? Follow the first part of this outbound documentation to create the integration. Then, follow the Zapier Inbound Integration Documentation.

​
Create Outbound Integration

  1. Click on Integrations > Outbound to navigate to the outbound integrations page.
  2. Once you’re on the Outbound Integrations page, click on Create New Outbound Integration in the top-right corner.
  1. In the Display Name field, provide a name for your integration. For instance, you can name it “Our Zapier Integration”.
  2. Select the Team for which you want to set up the integration.
    For Organizations with Pro and Enterprise plan: This is going to be the root team of your integration. You will be able to add additional teams that will be able to create Zap Triggers (outbound) with this integration in the next step.
  3. Under the Type section, select “Zapier” from the dropdown menu.
  4. Once you’ve provided all the necessary details, click on the Create Outbound Integration button to complete the setup.

After successfully creating your new outbound integration, you’ll be redirected to the details page automatically.

  1. The option Triggers Only on Forwarded is disabled by default. This means that we will forward all incidents to Zapier, unless excluded by additional advanced routing rules. When enabled, we will not automatically send incidents to Zapier. Incidents will only be sent if users manually forward specific incidents or if you set up advanced routing rules for your Zapier Outbound integration that automatically forward incidents in specific scenarios. You can change your selection anytime.
  2. Only for Pro and Enterprise plan: The root team is pre-selected, and you can add the outbound integration to further teams within the root team’s organization. Team Administrators can add / remove those teams they are an admin in, Organization Administrators & Organization Owners can manage the connections to all teams of the organization. If used, the Zap actions (inbound integration) will always create all incidents in the All Quiet root team, no matter which teams you select in this step.
  3. You receive the Integration ID that you will need on Zapier’s site to connect with All Quiet.
  4. You receive the Webhook Secret that you will need on Zapier’s site to connect with All Quiet, too.
The following part of this documentation will explain how to use an All Quiet incident to Trigger a Zap. If you want to create an incident in All Quiet using a Zapier Action, please refer to the Zapier Inbound Documentation.

​
Use All Quiet as a Trigger in Zapier

You can use Zapier to connect other outbound tools to your All Quiet workflows than those for that we have direct outbound integrations already.

First, log in to your Zapier account.

  1. On the home screen, click Create.
  2. Select Zaps.

After the Zap is created, select the Trigger.

  1. Search for All Quiet.
  2. Select it.
  1. After selecting the app, you need to choose an Event. As you selected All Quiet as a Trigger, you can only select New Incident Intent.
  2. After selection, click Continue.

Now, you need to sign in to you All Quiet Account to connect it with Zapier.

You will have to provide your

  1. Integration ID and
  2. Webhook Secret that you received after creating the outbound integration in All Quiet.
  3. Also, provide your Data Storage Region, either US or EU.
  4. After providing the credentials, click Yes, Continue to All Quiet.

After signing in with All Quiet, you can continue.

Test the Trigger to see if you can load an All Quiet incident into Zapier.

  1. You can select a payload that you would like to use for the test.
  2. Continue with selected record.

​
Add an Action based on the All Quiet Trigger

Now, you can select a Zap Action to trigger with you All Quiet incident.

In this example, we want to use the All Quiet Trigger to send a new email via the Zapier Gmail integration. Instead of using Gmail, you could also use other Zapier integrations for an Action.
  1. Search for Gmail.
  2. Select it.

Gmail is added as integration to create an Action in our Zap. Now, we have to configure it in order to use it.

  1. Select an Event supported by the Gmail integration.
  2. Here, we choose “Send Email”.
  3. Click Continue.

Sign in to the Gmail account you want to use to send the email.

After successful sign in, you will see the connected Gmail Account in Zapier. From here, click Continue to configure your action.

As we previously selected the Event “Send Email”, we can now configure the email’s elements. We can combine text with the elements from All Quiet incidents. Here, we see the example payload elements from the Trigger we set up ealier.

After setting up your mail, click Continue.

Now, you can test your Zap by sending a test mail based on your configuration and the example payload.

The result in Gmail.

If you’re happy with the result, publish your Zap.

You successfully set up your Zapier Outbound Integration!
To create new incidents in All Quiet using Zapier, check our Zapier Inbound Integration documentation.