Jira

Effortlessly connect Jira with All Quiet for streamlined incident management.

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Create Outbound Integration

1. Click on Integrations > Outbound to navigate to the outbound integrations page.
2. Once you’re on the Outbound Integrations page, click on Create New Integration in the top-right corner.

1. Enter a name for your integration in the Display Name field, such as “Jira”.
2. Select the team you want to add the integration to.
   For Organizations with Pro and Enterprise plan: This is going to be the root team of your integration. You will be able to add additional teams that will be able to create Jira issues in the next step.
3. In the Type section, choose Jira from the dropdown menu.
4. After filling in all required details, click on the Create Outbound Integration button to finalize the setup.

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Add All Quiet to your Jira Space

Once you’ve successfully created your new outbound integration, you’ll automatically be redirected to its details page.

1. The option Triggers Only on Forwarded is enabled by default. This means, that we will not automatically forward incidents to create issues in your Jira project. Issues will only be created if users manually forward specific incidents or if you set up advanced routing rules for your Jira integration that automatically forward incidents in specific scenarios. If you disable Triggers Only on Forwarded, we will forward all incidents to Jira, unless excluded by additional advanced routing rules. You can change your selection anytime.
2. Only for Pro and Enterprise plan: The root team is pre-selected, and you can add the outbound integration to further teams within the root team’s organization. Team Administrators can add / remove those teams they are an admin in, Organization Administrators & Organization Owners can manage the connections to all teams of the organization. If used, the inbound integration will always create all incidents in the All Quiet root team, no matter which teams you select in this step.
3. Observe that the installation status of the All Quiet integration is still pending.
4. To complete the integration with your Jira project, click Add to Jira.

You’ll be redirected to Jira, where you’ll have to login first.

After login, you you’ll need to grant All Quiet permissions for your the Jira site. We request only the permissions essential for All Quiet to operate correctly. These permissions are utilized solely when you interact with the app and are never used for any other purpose.

1. If your Atlassian account is linked to more than one Jira site, select the site you want to connect All Quiet to.
2. Click Accept.

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Configure Outbound Integration

Then, your are redirected back to your Jira integration’s details page in All Quiet. Next, you need to configure the integration.

1. As you can see, the Installation Status changed to installed.
2. Select the Jira Site you want to forward the All Quiet incidents to. You can only select sites your granted All Quiet permission to (see prior step).
3. Select the Jira project in which you want to create issues based on All Quiet incidents.
4. Select the Issue Type for New Issues. This defines the type of issue that is created from an All Quiet incident.
5. You can add a Status for New Issues created from All Quiet incidents. If you don’t add a status, we use the default status from your Jira settings.

As you can manage the incident in both, All Quiet and Jira, you can sync the status between both projects. This allows you to manage the incident on one platform only and you don’t have to make changes twice.

For changes in All Quiet:

1. Select the Jira issue status you want to set after resolving an incident in All Quiet.
2. Select the Jira issue status you want to set after re-opening an incident in All Quiet.

For changes in Jira:

1. Select the Jira status that sets an incident to Resolved in All Quiet.
2. Select the Jira status that sets an incident to Reopened in All Quiet.

Don’t forget to Save Jira Settings.

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Create All Quiet Incidents From Jira

This feature is basically the Jira Inbound Integration. You can create All Quiet incidents from Jira issues. Here’s how it works:

On your Jira Outbound integration’s details page in All Quiet, scroll below section << Sync from Jira

To create Incidents from Jira

1. Activate Enable Incident Creation. Otherwise, Jira Issues will not create new All Quiet incidents at all.
2. You can select if only Jira Issues that are created in a certain status will create an All Quiet incident. If omitted, incidents will be created no matter of the state.
3. You can select if only Jira Issues that are created with a certain type will create an All Quiet incident. If omitted, incidents will be created no matter the issue type.
4. You can select if only Jira Issues that are created with certain labels will create an All Quiet incident. If omitted, incidents will be created no matter the label.
5. You can select if only Jira Issues that are created with a certain priority will create an All Quiet incident. If omitted, incidents will be created no matter the priority.
   1. No Priority, Highest & High will create All Quiet incidents with Critical severity
   2. Medium priority will create All Quiet incidents with Warning severity
   3. Low & Lowest priority will create All Quiet incidents with Minor severity
6. You can select if Jira Issues that are created in a certain state will create resolved All Quiet incidents. If omitted, incidents will be always be created in open state.
7. Save Jira Settings.

To check if everything works as expected, create a Jira Issue that should create an All Quiet incident based on your integrations. Then, navigate to the incidents overview in All Quiet. You should find an incident created by Jira.