Zapier
Create and Update Incidents in All Quiet Using Zapier Actions
You might want to use our Zapier inbound integration to connect All Quiet to an observability tool that you use but we do not support, just yet. Here, you can find the list of Server Monitoring tools integrated in Zapier.
Or, like in the example we are going to showcase, you might want to create and update incidents in All Quiet based on Gmail labeling. The options are almost endless.
Create Incident Action
- On the home screen, click
Create
. - Select
Zaps
.
![](https://mintlify.s3-us-west-1.amazonaws.com/allquiet/images/zapier/zapier-04.png)
After the Zap is created, select the Trigger.
![](https://mintlify.s3-us-west-1.amazonaws.com/allquiet/images/zapier/zapier-06.png)
![](https://mintlify.s3-us-west-1.amazonaws.com/allquiet/images/zapier/zapier-14.png)
We want to create the incidents by labeling email, that’s why we pick the New Labeled Email
Event (2) after selecting Gmail as Trigger (1).
![](https://mintlify.s3-us-west-1.amazonaws.com/allquiet/images/zapier/zapier-24.png)
Next, we need to sign in to the Gmail account we want to use to create incidents via labeling.
Here, we already signed in with our support email address.
After sign in, click Continue
.
![](https://mintlify.s3-us-west-1.amazonaws.com/allquiet/images/zapier/zapier-25.png)
Now, we need to define the actual trigger. Here, we decided to label emails as Incident
to trigger an All Quiet incident.
After selection, click Continue
.
![](https://mintlify.s3-us-west-1.amazonaws.com/allquiet/images/zapier/zapier-26.png)
Next, we can see emails that are labeled as Incident
in our connected Gmail account.
- We have to select the email we want to use for a test.
- Then, we can
Continue with the selected record
.
![](https://mintlify.s3-us-west-1.amazonaws.com/allquiet/images/zapier/zapier-27.png)
Now, we need to set up the action we want to trigger with the labeling - the new incident in All Quiet.
- Search for
All Quiet
. - Select it.
![](https://mintlify.s3-us-west-1.amazonaws.com/allquiet/images/zapier/zapier-07.png)
You can select between two different Action types.
Create Incident
Create Incident Intent
Create Incident
Action. To learn more about Create Incident Intent
Action, see Create Incident Intent Action section.![](https://mintlify.s3-us-west-1.amazonaws.com/allquiet/images/zapier/zapier-28.png)
After selecting Create Incident
and clicking Continue
, we need to sign in to our All Quiet Account to connect it with Zapier.
![](https://mintlify.s3-us-west-1.amazonaws.com/allquiet/images/zapier/zapier-09.png)
We have to provide our
- Integration ID and
- Webhook Secret that we received after creating the outbound integration in All Quiet.
- After providing the credentials, we click
Yes, Continue to All Quiet
.
![](https://mintlify.s3-us-west-1.amazonaws.com/allquiet/images/zapier/zapier-10.png)
After signing in with All Quiet, we can continue.
![](https://mintlify.s3-us-west-1.amazonaws.com/allquiet/images/zapier/zapier-11.png)
Next, it’s time to define the incident.
- Create a
Incident Title
. Here, we use a combination of text and, in this use case, email variables provided by the Gmail Trigger. - Define the
Severity
that incidents created by labeling emails asIncident
should have. Here, we selected “Critical”. If you want to have different severities for different mails, you could go ahead and create different labels instead of oneIncident
label. - Define the
Attributes
of the incident. Here, we added the Subject & Description of the email. - Define the
Status
of the incident. As the incident is created by the labeling, we set the status toOpen
. - After configuring the incident, click
Continue.
![](https://mintlify.s3-us-west-1.amazonaws.com/allquiet/images/zapier/zapier-29.png)
Now, we can test if incident creation works by labeling in Gmail. Click Test step
.
![](https://mintlify.s3-us-west-1.amazonaws.com/allquiet/images/zapier/zapier-30.png)
Opening All Quiet, we can see that the incident was created as expected.
![](https://mintlify.s3-us-west-1.amazonaws.com/allquiet/images/zapier/zapier-31.png)
Now, we can publish our Zap to use it for automatic incident creation.
![](https://mintlify.s3-us-west-1.amazonaws.com/allquiet/images/zapier/zapier-32.png)
Create Incident Intent Action
Now, we want demonstrate how to create a Zap to update an an existing incident.
This Zap will update the status of the incident we created earlier to Resolved
, by re-labeling the correonding email in Gmail.
Again, we need to start with setting up the Gmail Trigger. We will not document all steps again, but focus on what’s different.
After selecting the “New Labeled Email” Event and the Gmail Account we want to use, we set up a new Trigger to react to emails with the label Resolved
.
![](https://mintlify.s3-us-west-1.amazonaws.com/allquiet/images/zapier/zapier-33.png)
In Gmail, we already added an email to the label to make sure we have values to test the zap.
- Select the email we want to use to test.
- Click
Continue with selected record
.
![](https://mintlify.s3-us-west-1.amazonaws.com/allquiet/images/zapier/zapier-34.png)
Next, we add the All Quiet Action. This time, we select Action Type
Create Incident Intent
(2) and continue.
![](https://mintlify.s3-us-west-1.amazonaws.com/allquiet/images/zapier/zapier-28.png)
The All Quiet Account is already connected, so we can move on with configuring the Action.
- We Select an
Incident ID
. Simplest way is you use one of those already provided by the Gmail Trigger. - We select our
Intent
. Remember, we want to resolve incidents if the incident triggering mail was re-labeled asResolved
. - We can add a
Message
that is added to the intent. We stuck to text, here, but you can use variables, too.
Continue
.
![](https://mintlify.s3-us-west-1.amazonaws.com/allquiet/images/zapier/zapier-35.png)
Click Test step
to test your Zap.
![](https://mintlify.s3-us-west-1.amazonaws.com/allquiet/images/zapier/zapier-36.png)
Entering All Quiet, you can check if everything worked as expected by looking into the incident details.
![](https://mintlify.s3-us-west-1.amazonaws.com/allquiet/images/zapier/zapier-37.png)
Publish
the Zap if you liked the result.
![](https://mintlify.s3-us-west-1.amazonaws.com/allquiet/images/zapier/zapier-38.png)
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