Create and Update Incidents in All Quiet Using Zapier Actions
Create
.Zaps
.New Labeled Email
Event (2) after selecting Gmail as Trigger (1).
Continue
.
Incident
to trigger an All Quiet incident.
After selection, click Continue
.
Incident
in our connected Gmail account.
Continue with the selected record
.All Quiet
.Create Incident
Create Incident Intent
Create Incident
Action. To learn more about Create Incident Intent
Action, see Create Incident Intent Action section.Create Incident
and clicking Continue
, we need to sign in to our All Quiet Account to connect it with Zapier.
Data Storage Region
, either US
or EU
.Yes, Continue to All Quiet
.Incident Title
. Here, we use a combination of text and, in this use case, email variables provided by the Gmail Trigger.Severity
that incidents created by labeling emails as Incident
should have. Here, we selected “Critical”. If you want to have different severities for different mails, you could go ahead and create different labels instead of one Incident
label.Attributes
of the incident. Here, we added the Subject & Description of the email.Status
of the incident. As the incident is created by the labeling, we set the status to Open
.Continue.
Test step
.
Resolved
, by re-labeling the correonding email in Gmail.
Again, we need to start with setting up the Gmail Trigger. We will not document all steps again, but focus on what’s different.
After selecting the “New Labeled Email” Event and the Gmail Account we want to use, we set up a new Trigger to react to emails with the label Resolved
.
Continue with selected record
.Create Incident Intent
(2) and continue.
Incident ID
. Simplest way is you use one of those already provided by the Gmail Trigger.Intent
. Remember, we want to resolve incidents if the incident triggering mail was re-labeled as Resolved
.Message
that is added to the intent. We stuck to text, here, but you can use variables, too.Continue
.
Test step
to test your Zap.
Publish
the Zap if you liked the result.