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Please set up our Zapier Outbound Integration, first. If you want to use Zapier to send All Quiet incidents to other apps, please refer to the outbound documentation, too. For Pro and Enterprise plan users: No matter which teams you added when setting up the outbound integration, all All Quiet incidents will always be created in the integration’s root team.
You might want to use our Zapier inbound integration to connect All Quiet to an observability tool that you use but we do not support, just yet. Here, you can find the list of Server Monitoring tools integrated in Zapier. Or, like in the example we are going to showcase, you might want to create and update incidents in All Quiet based on Gmail labeling. The options are almost endless.

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Create Incident Action

  1. On the home screen, click Create.
  2. Select Zaps.
After the Zap is created, select the Trigger.
In this example, we want to Trigger a new incident via Gmail. Instead of using Gmail, you could also use other Zapier integrations as a Trigger.
We want to create the incidents by labeling email, that’s why we pick the New Labeled Email Event (2) after selecting Gmail as Trigger (1). Next, we need to sign in to the Gmail account we want to use to create incidents via labeling. Here, we already signed in with our support email address. After sign in, click Continue. Now, we need to define the actual trigger. Here, we decided to label emails as Incident to trigger an All Quiet incident. After selection, click Continue. Next, we can see emails that are labeled as Incident in our connected Gmail account.
  1. We have to select the email we want to use for a test.
  2. Then, we can Continue with the selected record.
Now, we need to set up the action we want to trigger with the labeling - the new incident in All Quiet.
This has to be done regardless of choosing Gmail or any other integration as a Trigger.
  1. Search for All Quiet.
  2. Select it.
You can select between two different Action types.
  1. Create Incident
  2. Create Incident Intent
For now, we select the Create Incident Action. To learn more about Create Incident Intent Action, see Create Incident Intent Action section.
After selecting Create Incident and clicking Continue, we need to sign in to our All Quiet Account to connect it with Zapier. You will have to provide your
  1. Integration ID and
  2. Webhook Secret that you received after creating the outbound integration in All Quiet.
  3. Also, provide your Data Storage Region, either US or EU.
  4. After providing the credentials, click Yes, Continue to All Quiet.
After signing in with All Quiet, we can continue. Next, it’s time to define the incident.
This has to be done regardless of choosing Gmail or any other integration as a Trigger. The available variables, however, differ by the selected integration and use case.
  1. Create a Incident Title. Here, we use a combination of text and, in this use case, email variables provided by the Gmail Trigger.
  2. Define the Severity that incidents created by labeling emails as Incident should have. Here, we selected “Critical”. If you want to have different severities for different mails, you could go ahead and create different labels instead of one Incident label.
  3. Define the Attributes of the incident. Here, we added the Subject & Description of the email.
  4. Define the Status of the incident. As the incident is created by the labeling, we set the status to Open.
  5. After configuring the incident, click Continue.
Now, we can test if incident creation works by labeling in Gmail. Click Test step. Opening All Quiet, we can see that the incident was created as expected. Now, we can publish our Zap to use it for automatic incident creation.
You have successfully created an All Quiet incident via Zapier.

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Create Incident Intent Action

Now, we want demonstrate how to create a Zap to update an an existing incident.
We will keep working with the Gmail Integration to demonstrate a usecase. Feeld free to use any other Zapier Integration that suits your case as a Trigger.
This Zap will update the status of the incident we created earlier to Resolved, by re-labeling the correonding email in Gmail. Again, we need to start with setting up the Gmail Trigger. We will not document all steps again, but focus on what’s different. After selecting the “New Labeled Email” Event and the Gmail Account we want to use, we set up a new Trigger to react to emails with the label Resolved. In Gmail, we already added an email to the label to make sure we have values to test the zap.
  1. Select the email we want to use to test.
  2. Click Continue with selected record.
Next, we add the All Quiet Action. This time, we select Action Type Create Incident Intent (2) and continue.
This has to be done regardless of choosing Gmail or any other integration as a Trigger.
The All Quiet Account is already connected, so we can move on with configuring the Action.
  1. We Select an Incident ID. Simplest way is you use one of those already provided by the Gmail Trigger.
  2. We select our Intent. Remember, we want to resolve incidents if the incident triggering mail was re-labeled as Resolved.
  3. We can add a Message that is added to the intent. We stuck to text, here, but you can use variables, too.
Continue. Click Test step to test your Zap. Entering All Quiet, you can check if everything worked as expected by looking into the incident details. Publish the Zap if you liked the result.
You have successfully updated an All Quiet incident via Zapier.
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