Documentation Index
Fetch the complete documentation index at: https://docs.allquiet.app/llms.txt
Use this file to discover all available pages before exploring further.
This page lists common questions and where to find answers in the documentation. For integration-specific issues, check the Hints, Troubleshooting, or FAQ sections at the bottom of the relevant integration guide.
Inbound topics (webhook, Latest Payloads, discard, correlation) are grouped separately from alerting (personal channels, outbound tools, routing) so the tables stay easy to scan as we add more guides.
On-call, schedules, and rotations
| Question | Where to look |
|---|
How do I cover one weekend with a single on-call person from Friday evening through Monday morning, and rotate after Monday morning (when shifts are shorter than 24h there is no Handoff Time)? | Escalations — Weekend on-call through Monday morning |
| How do I set on-call times, overnight windows, and which weekdays a schedule applies to? | Escalations — Schedules |
How do weekly rotations, handoff day, and Handoff Time work? | Escalations — Auto Rotations |
| Where is the team time zone configured, and how does it affect schedules? | Escalations — Timezones and Teams — Edit Team |
| How can I have different escalations for different severities? | Escalations — Automatic escalation (filter auto-escalate and auto-assign by severity); for a separate on-call path per severity, route to different teams (shared integration setup) |
| Can I have different escalations for one team? | In All Quiet, each team has one escalation policy. Within that policy you can define different schedules, rotations, and rules for escalating to higher tiers. If you need different Tier 1 on-call, or different repeat and auto-escalation rules for different kinds of incidents (for example by severity or service), create separate teams—each with its own escalation policy—and route incidents from one shared integration to the right team. |
| |
Alerting: Routing, Channels, and Outbound
| Question | Where to look |
|---|
| A new incident exists but nobody was notified—what should I check? | Inbound — New incident, no notification |
| How do routing rules affect channels, outbound integrations, snooze, or discard? | Advanced Incident Routing |
| My outbound tools (Slack, Jira, webhooks, …) don’t receive the incident. What could be blocking them? | Outbound — Integrations never fire |
| Why did an outbound integration not post or update (Slack, Jira, webhook, …)—and where do I see what it tried? | Activity history (History tab), Troubleshooting with activity history, and Incident — Outbound Integration Activity |
| I get no personal alerts (email, SMS, push, voice) even though the incident exists. What could be blocking them? | Alerting channels — Troubleshooting |
| Why was the wrong team paged—or why does only one team get alerts from a shared inbound integration? | Inbound — One integration for several teams and Advanced Incident Routing |
Inbound: Payloads and Incidents
| Question | Where to look |
|---|
How does payload mapping work (Discard, CorrelationId, preview)? | Inbound — Mapping payloads |
| An alert did not show up the way I expected—where do I start? | Inbound — Troubleshooting overview |
| I don’t see my payload in Latest Payloads, or how do I open the incident from a payload tile? | Inbound — Latest Payloads |
| Why was there no incident—was the payload discarded (mapping, routing, or maintenance)? | Inbound — Payload discarded |
| Why did the payload update an old open incident instead of creating a new one, or why are there no notifications on updates? | Inbound — Existing incident updated |
| How do I use one integration (one webhook URL) for several teams, each with its own on-call and escalations? | Inbound — One integration for several teams |
| How do I route alerts from the same source to different teams by severity, service, environment, or other payload fields? | Inbound — One integration for several teams and payload mapping |
| Why was nobody paged when the incident was created in our Root (central) team? | Inbound — One integration for several teams — the Root team usually has no on-call; confirm Assign to Team routing ran |
Account, access, and billing
| Question | Where to look |
|---|
| How do trial, subscription, and invoices work? | Billing & Subscription |
| How do I set up SSO (OIDC / SAML) or SCIM? | Single Sign-On (SSO) |
Still stuck?
Contact support@allquiet.app and mention your team name and what you already tried—we’re happy to help.
