Modern teams are at the heart of All Quiet
Teams are a means of organizing collaborators (team members) and integrations.
Step 1
Under Teams
click Create Team
.
Step 2
Pick a team’s name and hit Create
. You can later change the team’s name.
After creating your team, you’ll have several options to manage it. Let’s explore them below.
Edit
tab, you can configure the general settings for your team.Name
Timezone
. The timezone is used for your teams calendar, schedules and escalation. Per default, it’s UTC.A user has one of the following roles within a team:
Member
: A member can collaborate on all incidents, view the team calendar, get an engagement report and create their own personal overrides.Administrator
: An admin can additionally set up the escalation schedules, create overrides for the whole team and create and manage all of the team’s integrations plus the respective advanced routing in the team. Also, they can manage the team’s users.After setting up your team, you’re instantly assigned the Administrator
role and become the primary account holder for billing purposes. Refer to our Billing section for more details.
Inviting colleagues is straightforward:
This process ensures a secure and efficient team collaboration setup.
Step 1
Navigate to the Members
section within your team settings.
Step 2
Enter the email addresses of colleagues you wish to invite, then click Invite to join
. An invitation email will be sent to each with further instructions.
Step 3
Invitees receive an email with a link to Accept Invitation to [Team Name]
. Clicking this confirms their membership and grants access to collaborate.
To learn more about team schedules, follow this link.
To learn more about team escalations, follow this link.
For more information about escalating an incident to additional teams or reassigning an incident to a different team, follow this link link.
To learn more about team overrides, follow this link.
The maintenance mode feature for teams allows for the management of incident alerts during times of scheduled maintenance or expected downtime. It is accessible through the Team > Maintenance
page in the All Quiet Web App.
You can either
The maintenance schedule, once created, is also visible in the team’s calendar, offering insight into planned maintenance or downtime.
When creating a new maintenance override, you can configure the following elements:
Quick Actions
Use these to quickly populate the start and end times with predetermined durations ranging from 30 minutes to 8 hours.
Start Date and Time
Specify the start date and time for the maintenance window according to the team’s timezone.
End Date and Time
Specify the end date and time to mark the conclusion of the maintenance window.
Type
Choose between two types of maintenance modes:
Create
Clicking the ‘Create’ button will confirm and activate the maintenance schedule. It will also be displayed in the team’s calendar.
To learn more about team calendars, follow this link.
To learn more about the KPI’s in our Engagement Report, following this link.
Modern teams are at the heart of All Quiet
Teams are a means of organizing collaborators (team members) and integrations.
Step 1
Under Teams
click Create Team
.
Step 2
Pick a team’s name and hit Create
. You can later change the team’s name.
After creating your team, you’ll have several options to manage it. Let’s explore them below.
Edit
tab, you can configure the general settings for your team.Name
Timezone
. The timezone is used for your teams calendar, schedules and escalation. Per default, it’s UTC.A user has one of the following roles within a team:
Member
: A member can collaborate on all incidents, view the team calendar, get an engagement report and create their own personal overrides.Administrator
: An admin can additionally set up the escalation schedules, create overrides for the whole team and create and manage all of the team’s integrations plus the respective advanced routing in the team. Also, they can manage the team’s users.After setting up your team, you’re instantly assigned the Administrator
role and become the primary account holder for billing purposes. Refer to our Billing section for more details.
Inviting colleagues is straightforward:
This process ensures a secure and efficient team collaboration setup.
Step 1
Navigate to the Members
section within your team settings.
Step 2
Enter the email addresses of colleagues you wish to invite, then click Invite to join
. An invitation email will be sent to each with further instructions.
Step 3
Invitees receive an email with a link to Accept Invitation to [Team Name]
. Clicking this confirms their membership and grants access to collaborate.
To learn more about team schedules, follow this link.
To learn more about team escalations, follow this link.
For more information about escalating an incident to additional teams or reassigning an incident to a different team, follow this link link.
To learn more about team overrides, follow this link.
The maintenance mode feature for teams allows for the management of incident alerts during times of scheduled maintenance or expected downtime. It is accessible through the Team > Maintenance
page in the All Quiet Web App.
You can either
The maintenance schedule, once created, is also visible in the team’s calendar, offering insight into planned maintenance or downtime.
When creating a new maintenance override, you can configure the following elements:
Quick Actions
Use these to quickly populate the start and end times with predetermined durations ranging from 30 minutes to 8 hours.
Start Date and Time
Specify the start date and time for the maintenance window according to the team’s timezone.
End Date and Time
Specify the end date and time to mark the conclusion of the maintenance window.
Type
Choose between two types of maintenance modes:
Create
Clicking the ‘Create’ button will confirm and activate the maintenance schedule. It will also be displayed in the team’s calendar.
To learn more about team calendars, follow this link.
To learn more about the KPI’s in our Engagement Report, following this link.