This documentation focuses on scheduled maintenance and mute mode for the whole team. To find out more about maintenance and mute mode for a single inbound integration, please read this section of our inbound integrations documentation.

The maintenance mode feature in ‘All Quiet’ allows for the management of incident alerts during times of scheduled maintenance or expected downtime. It is accessible through the Team > Maintenance page on the ‘All Quiet’ interface.

The maintenance schedule, once created, is visible in the team’s calendar, offering insight into planned maintenance or downtime.

  • Maintenance Mode: Incidents will not be created in the system.
  • Muted Mode: Incidents will be created without triggering notifications.

How to edit a maintenance schedule (steps below):

  1. Create new maintenance override.
  2. Edit planned maintenance.

When creating a new maintenance override, you can configure the following elements:

1

Quick Actions

Use these to quickly populate the start and end times with predetermined durations ranging from 30 minutes to 8 hours.

2

Start Date and Time

Specify the start date and time for the maintenance window according to the team’s timezone.

3

End Date and Time

Specify the end date and time to mark the conclusion of the maintenance window.

4

Type

Choose between two types of maintenance modes:

  • Maintenance: Selecting this option will prevent the creation of new incidents during the scheduled period.
  • Muted: This option allows incidents to be created without sending out any notifications during the period.
5

Create

Clicking the ‘Create’ button will confirm and activate the maintenance schedule. It will also be displayed in the team’s calendar.

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